Policy on Revisions

Based on the package you picked, you are entitled to a certain number of revisions. Customers will request an infinite number of free modifications, and we can revise their design at no extra cost as long as the design and concept remain the same. Revision Turnaround Time is 48 to 72 hours depending on the work.

Money-Back Guarantee / Refund Policy

In any case, any funds deposited for a project are not refundable after completion until the original design proposals are approved or a modification is demanded unless Xtreme Design Agency cancels or terminates the Contract for a reason other than your violation or non-performance.

Refund Policy / Money Back Guarantee

– In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or you request changes in the initial mockup then the refund offer becomes void and the refund request will not be entertained.

– All refund requests will be fulfilled as per the following arrangement: You make a request when the initial concepts for a logo are offered. However, once you approve or request changes in the initial designs, the refund offer becomes void and the refund request will not be entertained.

– If a request for refund is made before the delivery of initial design concepts, then you would be eligible for a Full Refund (10% service & processing fee will apply).

– If a request for a refund is made within 48 hours, you would be eligible for a 66% refund (10% service & processing fee will apply).

– If a request for a refund is made between 48-120 hours of the initial design delivery, you would be eligible for a 33% refund (less 10% service & processing fee).

– No refund request will be entertained after 120 hours of your initial design delivery. However, since we believe in 100% customer satisfaction, you’re encouraged to contact us in case of any concerns.

– Refund requests will not be accepted for change of mind after 24 hours from the time the order is placed.

– No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.

– If the client remains unresponsive or fails to actively participate in the project for more than 30 days, we reserve the right to consider the project suspended. This would require us to initiate the necessary steps to stop the project and may result in additional reactivation fees.

– No refund requests will be entertained after the final files have been delivered. For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.

– For video animation packages, no refund request will be entertained after the design of the storyboard.

– No refund request will be entertained for Hosting, SSL, TLS, SEO, Content Writing, and Social Media Services.

– If we have done any work on the front end or backend of your website, you may or may not qualify for a refund.

– We do not issue out refunds if you change your mind about a purchase.

– For Xtreme Design/Custom packages, a refund will be applicable the same as it is on the single packages.

– For example, if you order logo and web design service and approve the logo, you can claim a refund for the website service at the time of initial design only.

– All refund requests should be communicated to the support department. Xtreme Design Agency, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.

– A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given, however, further revisions will be provided until complete satisfaction. Money back guarantee is based on the order being placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim a refund, we do not consider it good faith. In such a case, we reserve the right to decline a refund request. All design jobs require customer feedback before finalizing the design; therefore, it is only fair that the customer gets involved and provides feedback to get the desired results. 100% unique design guarantee entitles you to a re-draw if our designed logo is found to be considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence, and Xtreme Design Agency will not accept any responsibility or claim of any compensation in such a case.

How to claim your refund

To ensure your refund request is approved, please meet the following requirements.

You can connect with us via the following methods:

• Toll-free: (855) 800-4045
• Email: Info@xtremedesignagency.com
• Live Chat
• Use of Collected Data: We will try to resolve your concern under our revision policy immediately or email you a refund request approval from our refund department. After the refund, your design rights would be obtained by Xtreme Design Agency and you would not be able to display any version of the design sent by the Company.

Quality Assurance Policy

In order to provide you with the desired satisfaction, our designers don’t deviate from the specifications provided by you in the order form. The designs are created after thorough research which ensures the design quality and uniqueness.

100% Satisfaction Guarantee

We rework the ordered design and keep on revising it until you are 100% satisfied (depending on your package).

Domain And Hosting

Domain and hosting will be provided for free with website packages, where applicable. All the email accounts provided with website packages can be configured on third-party email soft-wares such as Outlook. Each email account will have 10MB of space. If you are not hosting your website with us, we will not provide email accounts. There is no refund for the hosting, domain or email server package.

Delivery Policy

All design order files are delivered on the email specified on the “Order Confirmation” date. An email is also sent to inform the Client about their design order delivery to their specific email. All policies about revision & refund are subject to the date and time of the design order delivered to the Client’s email.

We deliver all our customized design orders via email within 7 to 10 days of receiving your order. We offer an IMMEDIATE DELIVERY service through which you can have your first logo samples within 72 hours by paying extra! For further assistance, contact us at the 24-Hour Customer Support.

Record Maintenance

Our records are permanently stabilized in an archived drive, and we ensure that you are enjoying the design services without having to run back and forth regarding maintenance. We will record your finalized design once we provide you with the final files. If you require the final files again in the future, we can send them to you at your request.

Customer Support

We offer Customer Support to address your queries and questions during Operational Hours. You can also contact us any time, and we guarantee to respond at your earliest convenience. Our thorough research and support aim to help you enhance and incorporate the best services.

Communication Policy

You agree that Xtreme Design Agency is not liable for any correspondence from an email address other than the one followed by our domain, i.e., “https://xtremedesignagency.com” and/or any toll-free number that is not mentioned on our website. Xtreme Design Agency should not be held responsible for any damage(s) caused by such correspondence.

Our prime communication form is through calls and email. Our team highly appreciates prime response time, and we are committed to delivering just according to the deadlines. We only take responsibility for any communication through email address (es) under our domain name or toll-free number.

Information Accessibility

You may be asked to provide specific registration details or other information to provide quality services. By accepting these terms & conditions, you, as a result of this, acknowledge that all the information provided by you will be correct, current, and complete. In some scenarios, if we find that the information you have provided is not accurate, current, or complete, then, in that case, Xtreme Design Agency has the right to refuse you access to any services or any of its resources and terminate or suspend your account at any time.

We operate under a compliant company. Therefore, it is authorized to keep your credit card information on file that can be used for any recurring service, additional development hours, server, or network equipment required to develop or launch your website without any prior notification. However, our representatives always bring this knowledge so that you know all the processes.

High-Quality Unique Design Guarantee

Your brand identity reflects your logo. We guarantee that all of our customers’ logos are made from scratch. This way, you will have a tailor-made logo for your requirements. We guarantee that your logo will be unique according to your brand identity. Our best aim is to primarily develop and design an entirely new idea in the market that speaks about your brand image.

Exclusions

The Company will assist the Client with integrating 3rd party plugins and APIs. Still, any third-party integration required to help with the website’s functionality will be STRICTLY standard. The Company will not have anything to do with any third-party dealings during the development of this project. All additional work will require a separate fee agreement.

With the possibility and allowance of any sale, you agree with all of these terms and conditions. Our aim is to make the project as smooth as possible for you. Our representatives will always ensure the quality of your project to achieve the best outcome.